Terms of service - bootcamps
HyperionDev offers online and on-site bootcamps, which each have different Terms of Services. By
becoming a Student with us - defined as someone who has processed payment to start an online
Bootcamp with us - and for the duration of your Bootcamp with us, you are bound by the relevant
Terms and Conditions below depending on whether your bootcamp is on-site or online. In addition, you
are bound by all further clauses regarding payments, refunds, and disenrollment stated below
regardless of whether you are an on-site or online Student.
Online bootcamps terms & conditions
By using any and all services disseminated by HyperionDev, you are bound to and agree to the following
terms and conditions:
-
Unless otherwise specified under a limited-time promotion/campaign, HyperionDev does NOT guarantee
you a job upon completion. However, as part of your bootcamp, you will have access to our
ongoing career guidance and support services which include but are not limited to technical CV
curation, portfolio amplifying, online career coaching from expert tech recruiters, mock
interviews with our technical team, and an exclusive referral to our network of hiring partners.
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Our Marketing team may from time to time use messages, quotes, or testimonials by currently
enrolled or previously enrolled students in promoting HyperionDev bootcamps, and disseminate them
through its marketing channels at any point.
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Dropping out of the bootcamp - Our curriculum builds cumulatively with each
subsequent module tying into the previous. Throughout the bootcamp we’re able to see who is
lagging behind or might need more mentorship to ensure they keep up with the rest of the cohort.
However, should you decide to not pursue your bootcamp or terminate your enrolment at any point
for whatever reason, you will forfeit all your remaining mentor support and will not be eligible
for any refund except as provided for under the current Refund Policy.
-
Pausing the bootcamp - Students on the full-time track are not allowed to pause
or put their studies on hold once the cohort has started. Breaks may be allowed only under
certain exceptional circumstances and these would be granted at the sole discretion of the
Company. However, part-time students may take a break for up to a maximum of one (1) month on
their bootcamp.
-
Refunds - Refunds are governed by our Refund Policy detailed in clause 2.3
below. All amounts qualifying for a refund are subject to a “Cancellation Fee” defined in clause
2.3 below.
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Referrals - You may refer a friend, partner or family member and both of you
will receive a 10% discount on the bootcamp price. This discount is only
eligible to existing and or newly joining students, and on Upfront Payments for either the
full-time or part-time track. To refer someone, please send an email to admissions@cogrammar.com with full details of
your referral, once their registration has been confirmed and identity verified, you will
receive a written approval of your discount with further instructions on how both of you will
proceed with the payment.
-
Access to content - All students will gain access to a dedicated online
dashboard and a personal student content folder. All full-time students and part-time students
who have paid upfront will have access to an entire module of their content at a time. Part-time
students who are on a monthly subscription plan will have their content staggered according to
weekly schedules and monthly milestones.
-
Non-Payment - Monthly or installment payments are due on or before the 5th of
each month to ensure access to the campus is not restricted. Failure to make payments or to
provide sufficient notice of delayed payments could result in restricted content or delay in
your graduation. Please contact your mentor or support advisor should you have any questions
around non-payment once you have registered.
-
We are committed to conducting our business in accordance with these principles in order to
ensure that the confidentiality of personal information is protected and maintained.
Payments, cancellations and withdrawals
Payment Policy
HyperionDev may charge you tuition to attend a course. The amount of any tuition may be revised
by HyperionDev from time to time and vary from region to region, and topic to topic.
Your tuition provides access to the course materials and support services for a specified time
period, as defined during your purchase process. Your access to the course materials and services
will be automatically terminated at the end of your specified time period.
Students may request additional access to course materials and services, on a month by month basis.
The tuition for additional access will be based on the monthly tuition for the Full time version of
the program at the time of the request.
Promotional Payment Policy
All course purchases made as part of a promotion, discount, or special offer are non-refundable.
This policy applies to all promotional sales, regardless of the type or duration of the promotion.
By purchasing a Bootcamp under a promotion, the buyer acknowledges and agrees to this no-refund condition.
The buyer is still entitled to cancel or withdraw from their course but they will not be eligible for any tuition refund.
Cancellation Policy
The cancellation policy applies to the period between enrollment and the commencement of your chosen course of study.
HyperionDev’s Right to Cancel
HyperionDev reserves the right to cancel or postpone a course date at any time and for whatever reason. Except in cases of
force majeure, students will be entitled, at HyperionDev’s discretion, to either attend the course at the proposed later
date or to receive a full refund of any course fees they have already paid to attend the course on the original date.
HyperionDev reserves the right to cancel an enrollment based on conduct violations prior to the course start date. If a
student displays threatening, abusive, or dangerous behavior toward any of our staff or personnel, then HyperionDev
reserves the right to refuse to allow the student to continue taking the course. In such circumstances, a student will
not be entitled to a refund of any fees paid except as mandated by the state’s refund policy, and HyperionDev reserves the
right to prevent the student from taking any course in the future if we feel that is necessary for the protection of our staff or personnel.
HyperionDev reserves the right to cancel an enrollment or disenroll a student for delinquent past-due balances.
Student’s Right to Cancel
Students have the right to cancel their course of instruction, without penalty or obligation, prior to the start date of the course.
Students should reach out to the student support team on this link to request cancellation. HyperionDev will attempt to remedy the
cause of the "cancellation request" by means of conciliation and mediation before resorting to a final withdrawal and refund. The
timing of the cancellation will be determined as the date the student first reached out to support to request the cancellation.
When a cancellation occurs within 7 days of the initial payment and prior to program commencement, students will be eligible
for a refund of tuition paid less a 15% cancellation fee.
When a cancellation occurs more than 7 days after the initial payment and the course has not started students will be eligible
for a refund of 65% of bootcamp tuition less 15% cancellation fee. Should a student have paid less than 15% of the course tuition
by the time of cancellation then the balance will need to be paid in full within 7 days of the cancellation being approved.
Students who attend class after they have submitted a notification of intent to cancel or withdraw will be liable for further tuition.
Withdrawal Policy
Students may withdraw from the course at any time after the cancellation period (described above) and refunds are determined in
accordance with the Refund Policy stated below.
For the purpose of determining a refund under this section, a student shall be deemed to have withdrawn from a course when the later of the following occurs:
- the last date of recorded dashboard access
- the date of the submission of the Cancellation and Refund Request Form.
Students can submit their withdrawal notification by contacting support on the linked form.
HyperionDev will attempt to remedy the cause of
the "withdrawal request" by means of conciliation and mediation before resorting to a final withdrawal and refund. This will be based on the
legal terms and conditions as well as contractual obligations between the parties.
Students using a payment plan, or finance servicing provider to pay their tuition are responsible for repaying any outstanding amounts plus
any applicable interest, less the amount of any authorised refund.
Students who are withdrawn are not entitled to retain access to the course curriculum or content.
Determination of Course Completion
Course completion is based on either the expected progression at the date of withdrawal (as per table below) or actual content progression as listed on your course dashboard whichever is greater.
This will be used to help calculate any applicable refund as per our refund policies.
For the purpose of determining the expected progression, the date of the student’s withdrawal shall be deemed either the last date of recorded dashboard access, or the date of the submission of
the Cancellation and Refund Request Form, whichever is later.
Refund policy
All refunds will be paid within sixty (60) working days of cancellation or withdrawal from the course. All Refunds will be less a 15% withdrawal fee where applicable.
If any portion of the tuition was paid from the proceeds of a loan or third party, the refund shall be sent to the lender, third party, or, if applicable, to the state or federal agency that guaranteed or reinsured the loan.
If you withdraw within the first 4 weeks of the course and have completed 50% or less of the materials, you will receive a refund on a sliding scale as per the below table. You will be responsible for 100% of the tuition
for your course if you complete more than 50% of the course materials, even if you do not complete the entire course.
Refund Table:
|
Student course progression, expected or actual, at time of withdrawal/termination
|
Maximum Refund, less a further 15% cancellation fee |
| Within the first 24 hours and if no more than 10% of the course is complete. |
65% |
| Within the first 7 days and no more than 25% of course is complete |
40% |
| Within the first 14 days and no more than 50% of the course is complete |
25% |
| After 14 days or Greater than 50% course completion |
No refund |
HyperionDev reserves its right to amend these amounts and/or percentages at any time, at their
discretion. Students will be duly notified of any amendments thereto. Students are bound by the
terms of this refund policy.
Disenrollment policy
Introduction
This policy sets out the criteria that come into play that might lead to students facing disenrollment from their bootcamp.
What does enrollment mean?
Disenrollment is when a student is removed from their bootcamp due to not adhering to our terms and conditions policies and
the Student Undertaking Agreement that the student will agree to when starting their bootcamp. Disenrollment does not mean
that you will get your money back, we have a refund policy in place that will align with this policy and will determine if
there is any refund payable.
What do you need to adhere to in order to avoid possible disenrollment?
We require that students abide by our Attendance, Progression, Grading, Plagiarism, Student Undertaking Agreement and
Terms and Conditions policies so that they can make full use of our resources and facilities, get the most out of our
courses, and be fully prepared to enter a professional programming environment.
Attendance
So what does attendance entail?
Attendance is the time that you spend on-site or on our online platform to ensure that you're
progressing on your bootcamp.
For online programmes, attendance entails being active on our education support platforms and the
handing in of tasks on the student dashboard. Our platform automatically tracks this by capturing
login times and sign-ins to online mentor calls, tutorial and work sessions. On-site attendance is
taken by our lecturers and on-site mentors.
We recommend that you spend at least 8 to 10 hours a day on campus or online as a full time student
and 4 to 5 hours as a part-time student. We do, however, understand that some students work faster
than others and might not require as much attendance as is recommended. If this is the case then you
and your mentor need to discuss this so that a note can be made on your student profile. Obviously,
if you are behind then the recommended attendance will be what you as a student must adhere to. If
you are not attending, and this shows in your progression rate, you might risk disenrollment from
the bootcamp.
If a student falls within the following criteria, they are at risk of disenrollment:
Study Times
|
Online |
|
Full-time |
Part-time |
| Required hours of study |
Minimum 40 hours per week. |
Minimum 10 hours per week. |
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If a student is unwilling to resubmit a task that falls under the required 75% task grade, or if
the student resubmits a task that scores under 75% or there was no attempt to apply any of the
recommended changes in their resubmission.
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If a student misses the pre-scheduled check in call with support regarding their upcoming
installment payment or if an online student misses 2 or more scheduled calls with a mentor.
Our responsibility
Our Education Team will motivate and support you all the way but attendance is up to you - we can’t
force you to attend.
Mentors will be checking in with their students on a weekly basis each Friday and should there be
poor or no attendance for a week, take this up with the student. A note will also be made on your
student file to ensure there is a record of this failure to attend. If there is poor attendance for
a second week then the mentor will hand over the matter to Student Success where the Student
Progression Associate (SPA) will reach out to the student to discuss the matter. In the case where a
student has a sponsor, the sponsor will also be notified.
Should there be renewed commitment from the student (and sponsor where applicable), the SPA will
hand back the matter to the Education Team, where the mentor will assess the student’s progression
and assist in getting them back on track. The mentor will keep in contact with the SPA (and the
sponsor where applicable) to ensure that the student stays on track for the duration of the
bootcamp.
The student’s responsibility
The student should ensure that they adhere to the recommended attendance as is set out for their
specific option and mode of study. In cases where attendance is not possible, the student (or the
student’s sponsor) needs to discuss this with their allocated Mentor. In a case where a student is
unable to attend and needs to pause their bootcamp, the necessary pause process needs to be
followed.
This said, students should ensure that they check in with their mentor at least once a week and
should indicate if they will not be attending or active on our education support platforms. Should a
student fall behind in progression on the bootcamp, their mentor will be reaching out to them to
determine why this is happening and intervention might be put in place to ensure that the student
does not fall too far behind. If there is no activity or attendance for more than 2 weeks, then the
student will be handed over to Student Success for further action.
Progression
What is the progression rate?
The progression rate looks at where a student needs to be in their bootcamp in order to graduate
within the given time, and then where they actually are. For example, if a student should be on task
10 at a specific point in their bootcamp but they are only on task 5 then their progression rate
will be 50%. If they were on task 10 in this example, their progression should be 100%. If they are
on task 12 and should only be on task 10 then their progression will be on 120%.
The student’s responsibility
Once a student falls under 75% progression, the student will then be given 2 weeks to catch up on
their bootcamp and get it above 75%. If they are not able to do so, the student will be handed over
to Student Success for discussions around the continuation of studies.
Should a student reach the end date of their bootcamp without completion, they will have to make
arrangements to extend this end date or risk disenrollment when their support runs out. It is thus
vital to stay ahead with progression and work with one’s mentor to ensure progression is where it
needs to be to complete the bootcamp before or on time.
With Pause requests, as a standard policy, we do not allow students to take a break/leave/holiday at any
point throughout their bootcamp(s). However, we do understand that emergencies happen and that
sometimes a student can be affected by special circumstances beyond control. A pause is therefore
allowed under extenuating circumstances and the conditions listed our Pause Policy.
It is worthwhile to note that even if a pause is requested, it might not be approved. It is up to
the student to ensure that they plan accordingly should they not be able to pause their bootcamp.
Also note, even if a pause request is approved, it does not mean that payment arrangements will also
be placed on hold - these will go ahead as agreed upon at the start of the bootcamps.
Grading
As noted in onboarding, grading is determined on a 16-point basis for each task submitted on a
bootcamp. 16 points are distributed across the 4 areas of skill. Students must achieve a minimum of
75% for all tasks before they are able to move on to the next level of their bootcamp. These grades
are assigned through a code review system. Students agree that this grading is the final
authoritative record of their grading, and no other information may be used to substitute our
grading records.
Our responsibility
We will make sure that our students receive value adding and actionable feedback on their tasks
within the agreed upon turnaround times.
The student’s responsibility
Our students need to make sure they are trying their best to achieve 75% or above for all tasks. If
by the third time they are still not able to complete a task on the required standard or if they
have made no attempt to correct the pointed out errors that were highlighted by the code reviewer or
mentor, they shall be handed over to Student Success for discussion around continuation of their
bootcamp.
Academic Integrity
By enrolling in HyperionDev's programs, you agree to the following terms and conditions regarding academic integrity:
Definitions
Academic Integrity refers to acting with honesty, trust, fairness, respect, and responsibility in all academic work.
Academic Misconduct includes but is not limited to:
- Plagiarism: Presenting others' work as your own
- Recycling: Resubmitting work without required changes
- Collusion: Unauthorized collaboration on individual assignments
- Cheating: Copying or having someone else complete your work
Student Obligations
You must submit only your own original work for all assignments and tasks.
You may use provided boilerplate code and scaffolding where applicable.
You must cite all third-party resources used in your work in a references.txt file.
You must fully understand any third-party solution before incorporating it into your work.
You must respect intellectual property rights and comply with all licensing and copyright laws.
Technology Usage
Artificial intelligence tools (ChatGPT, GitHub Copilot, etc.) may be used for learning concepts.
Learning time with AI must be separate from actual task completion time.
All AI-assisted work must be fully understood and referenced appropriately.
Collaboration
Collaborative learning through the student community is permitted.
Actual task work must be completed independently unless explicitly instructed otherwise.
Support Resources
You are entitled to submit general queries via HyperionDev support.
You may schedule 1:1 mentor sessions for task-specific help.
You are encouraged to reach out if feeling overwhelmed rather than engaging in misconduct.
Violations and Consequences
Suspected academic misconduct may result in a required synchronous session to discuss your work.
Confirmed academic misconduct will result in the lowest possible score and required resubmission.
Multiple offenses may lead to disenrollment at HyperionDev's discretion.
All instances of academic misconduct will be recorded and may affect your standing in the program.
Resubmission Requirements
When work is found to violate academic integrity standards, you must redo and resubmit original work.
Graduation from any HyperionDev program requires all submissions to be your own original work.
Terms and Conditions
Any student found not adhering to our terms and conditions will risk immediate disenrollment and
possible permanent expulsion. Decisions will be based on collated data and the specific
circumstances of each specific case. For more information on our Code of Conduct, refer to our Code
of Conduct policy.
Our responsibility
We have made our terms and conditions available on our website as well as other processes and areas
of adherence during onboarding to the bootcamp. We reserve the right to make changes. to these
documents but will ensure to communicate this with our students (and their sponsors).
The student’s responsibility
Our students (and Sponsors) need to make sure they take the time to read through our terms and
conditions. We do not take responsibility for any documentation that was not clearly read as it is
all freely available to our students (and their sponsors).
Intervention
If any of our students are found to fall in one of the above criteria, an intervention will be held
in an attempt to remediate the situation. If the behaviour continues after the intervention, the
student may be disenrolled. This will be at the discretion of HyperionDev.
Where there are allegations of HyperionDev’s staff being at fault, proper investigation of the
matter will take place in accordance with our internal investigations policies and an outcome from
this will then determine the relevant action that will be taken. The outcome determined by the
investigation will be final.
It is important to again note that we have a refund policy in place which will determine if a refund
amount is applicable, and if it is, what that amount will be.
Course Extension
We reserve the right to provide a student with a course extension for 3-12 months.
The student will be liable for a course extension fee, our student finance & collection consultant
will advise the student on this amount need to be paid directly to the institution via our EFT process.
Our course extension offer applies to all students on our commercial Bootcamps.
Switching policy and process
Loan-Assisted Student Switch Request
Our loan-assisted students have 10 working days after their Bootcamp start date to request a switch for the following:
- - Track of their Bootcamp [full-time > part-time or part-time > full-time]
- - Mode of their Bootcamp [on-site > online or online > on-site]
We reserve the right to allocate a new start date for a student who requests to switch Bootcamps.
The loan-assisted student will be liable to pay the switch administration fee, our student finance
& collection consultant will advise the student on the switch administration fee. Switch administration
fees need to be paid directly to the institution via our EFT process.
Emergency pause policy terms & conditions
Our Bootcamps run on a fixed schedule for three to six (3-6) months full-time (with the latter only
being for the Immersive bootcamp) and six to twelve (6-12) months part-time (with the latter only
being for the Immersive), either online or onsite. We aim to maintain consistent cohort progress and
a stable student community at all times. Therefore, as a standard policy, we do not allow
students
to take a break/leave/holiday at any point during their bootcamp enrollment period.
The Emergency Pause Policy is only intended for use in genuine personal emergencies.
It
remains the
student's (or sponsor's) responsibility to ensure that they keep up to date with their work and plan
to ensure they are able to continue their studies in the face of commonplace challenges (e.g.
hardware or software problems, loss of Internet connectivity, etc). We recognise that sometimes in
the course of regular life, students face various challenges and begin to fall behind or become
overwhelmed; in these circumstances the correct procedure is for the student to reach out to our
Student Success department, which will assist them in
organising academic support to help them cope
and catch up.
Emergency Pauses are considered under the following conditions:
-
In the case of a medical emergency where the student is unable to work, the
student may
submit a
concession request, with appropriate supporting documentation.
-
In the case of a death or serious illness in the immediate family, the student
may submit
a
concession request; here, a death certificate would be required as supporting documentation.
All Emergency Pause requests will be considered on merit on a case-by-case basis. In some cases,
provisional approval may be granted, contingent on the receipt of appropriate supporting
documentation within a period specified to the student. Where provisional approval is granted but
supporting documentation is not forthcoming within a period of 30 days, the Emergency Pause will be
considered not to have been granted, but the administration fee will be not waived.
All Emergency Pause requests are to be submitted through this form for
processing by the Student
Success team. HyperionDev reserves the right of sole discretion in all decisions relating to an
Emergency Pause, or any other sort of extension.
- Note that, should the student’s Emergency Pause request be approved:
- written approval from a member of the HyperionDev Support team will be
provided (to avoid
any miscommunication, no Emergency Pause request will be considered to have been granted
without this and so it is vital for you as a student to ensure that you receive it, and save
it to a safe place);
- an administration fee of R3,000 is due within 48 hours of
approval;
- any pause taken without prior written approval from a member of the
HyperionDev Support team
will be considered invalid and your support for the duration of the requested period will
lapse
- Ordinarily, no student may request an Emergency Pause within one week (7 working days) of
beginning a bootcamp, or during the Immersive bootcamp. In a case where this is unavoidable
(e.g. a death in the immediate family), the student’s start date will automatically be pushed
out and they will be advised to start their bootcamp afresh with the next cohort. This provision
applies to both online and onsite students.
- If an Emergency Pause is approved, the maximum pause period granted will be one
month (30 days).
If the student does not return to their studies after this period, they will be disenrolled from
the bootcamp.
- If an Emergency Pause is granted for an onsite full-time student, they will only be allowed
back
onto campus when the cohort immediately after them reaches the point the student was at when
the
Emergency Pause was instituted. This is to ensure the student returns to a position where
their
progress is aligned with the campus schedule of lectures for their bootcamp, so that they
can
resume their studies at the appropriate point.
- For students paying monthly installments, an Emergency Pause will not result in a pause
of
installments or a payment holiday.
- If disenrollment occurs, the student shall still be liable for any outstanding tuition
fees.
This is applicable to both online and onsite students.
- Students may not request an Emergency Pause more than once within the same bootcamp enrollment
period.
Availing discounts
You may only avail a maximum of one discount or promotional offer at any given time. Discounts may
not be combined with any other ongoing offer/promotion/discount.
All Bootcamp purchases made as part of a promotion, discount, or special offer are non-refundable.
This policy applies to all promotional sales, regardless of the type or duration of the promotion.
By purchasing a Bootcamp under a promotion, the buyer acknowledges and agrees to this no-refund condition.
